Files shoud be high resolution PDF, in CMYK colour mode, with images set at 300 dpi at 100% size.


An online printing system is a prepress process that bridges the gap between online digital content and commercial print production. This process allows a client or a graphic designer to upload their own artwork file, or create a design using our online design tool, or use/modify custom or stock online templates. This process calls for a Portable Document Format (PDF) workflow.

We ask that artwork files have a maximum file size of 250 megabytes. This is to ensure that there are no delays in your turnaround due to file retrieval and processing time. If your file is larger than 250, we recommend compressing and optimizing your file. Contact us if you need more information.


We are limited to a maximum ink coverage of 300%. Anything over that may result in print related problems such as cracking. To achieve a rich black, we recommend values of C30, M20, Y20, 100k

A 1/8” bleed is required on all four sides of your artwork.

A Bleed is artwork (images or graphic elements) that extend beyond the trim margin (paper size) on all sides of the layout to allow for cutter variance. Items that "bleed off the page" such as background colours and design elements need to extend out past the trim margin, otherwise the printed product would show a thin area of white on the edge of the sheet.

If your file doesn't include a bleed, our prepress department will contact you and we will request a new file with bleed. Note that this could result in delaying the completion of your job, so please try to submit proper files at the outset.

Safe Margins are spaces inside from the trim edges of the sheet. We recommend it be  1/16” away from the cut line. Safe margins are guidelines that help you keep important elements of your design (especially text) away from the edge so they do not get cut off when trimmed down to the final size.

For products such as business cards, we recommend that you avoid borders. If the border is too close to the cutline, a slightly off-centre print job may result.

To ensure that both sides of a 2-sided sheet are properly oriented to each other (so that one side does not appear "upside down") files should submitted layed out HEAD TO HEAD. We also ask that multi-page (2 or more pages) are submitted as one file. For example, a one sided file should consist of 1 PDF, one page, and a two sided file should consist of 1 PDF, 2 pages.

Below are examples on how to submit a file:

We print using the "work and turn" method. Files need to be imposed properly to back up properly. The following example shows how files should be set:

Vector images use mathematical equations to define each component of an image. This allows vector images to retain smooth curves and high-quality at any size. Programs like Adobe Illustrator and Corel Draw uses vector graphics. Vector images should be used for all text and logos if possible. This results in the clearest possible image, and it can be re-sized up without losing resolution. Vector image files are usually .eps or .ai files.

A raster image is composed of a collection of tiny dots called pixels. When these pixels are small, and placed close together, they fool the eye into forming a sharp image with smooth curves and edges. Digital photographs are the best example of raster images. Because they contain a fixed number of pixels, a major disadvantage of raster images is that their quality suffers when they are enlarged. Larger files are necessary for printing a sharp image, but high resolution images are larger, taking more memory and creating a larger overall file size.


Overprinting refers to the process of printing one colour on top of another. In most cases you will want to make sure that overprint options are turned off in your layout program and switched to knockout. Below, the file was not switched to overprint, and even though the white text is showed on screen, when printed, the text did not show up due to overprint issues.

Please note that our file preview does not display overprint problems, so it is important to check your file for overprint issues before uploading the file to us.


Transparency effects sometimes causes ripping (file processing) problems when used over top a spot colour (such as a PMS - Pantone Matching System colour) and will cause graphic elements to disappear. To prevent this, do not use any shadow, glows and transparency on top of a spot colour – always convert your spot colour to CMYK.

We require 100% K (black) only for black text (C0, M0, Y0, K100). Rich blacks or any other dark colour should not be used for small type or thin lines because it will likely  create registration issues and produce type that looks blurry.